If for any reason you are not satisfied with your purchase, you may return it for a full refund or exchange within 14 days of the ship date (defined as date ship notice is emailed to customer). Items for return or exchange must not be worn, damaged or altered in any way. All of the tags must still be attached and the items must be shipped back to us with the original invoice. For a full refund, returns MUST be postmarked within 14 days of your original ship date. NO RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER 14 DAYS. Please note, Swimwear must have the sanitary lining still intact and the original packaging to be accepted. For a full refund, SALE ITEMS must be postmarked and returned within 14 days of your original ship date. ALL ITEMS MARKED FINAL SALE CANNOT BE RETURNED OR EXCHANGED. There is a $7.00 fee on all returns received, regardless of whether or not our MILLY return label is used.

No returns will be accepted at the MILLY corporate office. Customers who send returns to the corporate office will be charged a shipping surcharge of $20.

To make a return, CLICK HERE.

SHIPPING IN THE UNITED STATES

Ground shipping is complimentary online only, excluding Alaska, Guam, Hawaii, and Puerto Rico, as well as international destinations. We ship FedEx Ground, 2nd Day Air, and Next Day Air. We cannot guarantee overnight shipping to Hawaii , Alaska and other U.S. territories. All orders must be placed by 11 AM EST for same-day shipping. Orders placed after 1 PM EST will be shipped the following business day. Overnight shipping cannot be guaranteed for orders placed over the weekend.

Ground service will arrive within 1-5 business days for addresses in the continental 48 states.

2 Day Air mail will arrive within 2 business days by the end of the day for most U.S. addresses.

Overnight mail will arrive next day by 3 pm to most US addresses.

* Shipping does not reflect holiday delivery schedule. Second-day and next-day shipping are not available for Saturday deliveries. Shipping is not available to post office boxes.

* Alaska, Hawaii , Guam and Puerto Rico shipping prices: $50 for ground shipping, $80 for 2day and $100 for next day air.

SALES TAX

Millyny.com currently only charges sales tax for items being delivered to New York State and Massachusetts.

PRE-ORDERS

Pre- orders will ship when they arrive in our warehouse. The expected shipping date is noted on the product description page. We do our best to predict these dates accurately, but they may vary by a few days from time to time. Note: Your credit card will not be charged until the item ships, and all pre-order items will automatically be shipped ground delivery. We will try to ship pre-orders together when possible.

CUSTOMER CARE

Many of our items have special hand detailing and embellishments which may require special care. If you have a question regarding how to treat and clean your MILLY clothing, please contact customer service at millyny@qualitycustomercare.com or stylist@millyny.com.