MILLY NY FAQ

  • How can I contact customer service?

    Call the MILLY customer service line at (877)-MIL-LYNY or email millyny@qualitycustomercare.com.

  • How do I determine my size?

    See the MILLY size chart for women and the MILLY size chart for MILLY Minis childrenswear. If you have questions about sizing, please call the MILLY customer service line at (877)-MIL-LYNY or email millyny@qualitycustomercare.com.

  • What if my size is not available?

    Call the MILLY customer service line at (877)-MIL-LYNY or email millyny@qualitycustomercare.com.

  • I am looking for a MILLY item that is not currently found on the millyny.com website. What do I do?

    Email millyny@qualitycustomercare.com.

  • What is a "pre-order"?

    Pre-ordering is a great way to reserve items ahead of their release, ensuring you will receive the size and style you desire. Once you place a pre-order online, the product will be shipped the moment it arrives at the MILLY warehouse. Your credit card will not be charged until it is shipped to you. Please note: all pre-orders will automatically be shipped via ground delivery.  We will try to ship pre-orders together when possible.

  • When will I receive my pre-order?

    Pre-orders will ship the moment they arrive at the MILLY warehouse. The expected shipping date is noted on the product description page and is subject to change.

  • What is the MILLY return and exchange policy?

    If for any reason you are not satisfied with your purchase, you may return it for a full refund or exchange within 21 days of the ship date (day shipping notice is emailed to the customer). Returns must be received by the MILLY warehouse within these 21 days and will not be accepted after 21 days. NO RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER 21 DAYS. EXPRESS SHIPPING COSTS WILL NOT BE REFUNDED. 


    There is a $7.00 fee on all returns received, regardless of whether or not our MILLY return label is used. No returns will be accepted at the MILLY corporate office. Customers who send returns to the corporate office will be charged a shipping surcharge of $20.


    Items for return or exchange MUST:

    - Be returned in their original condition: they must not be worn, damaged or altered in any way and original tags must still be attached.

    - Be shipped back with the original invoice.

    - Swimwear must have the sanitary lining still intact along with its original packaging.

    Please note: All items marked Final Sale cannot be returned or exchanged.

  • What are my shipping options?

    In the United States:

    We ship FedEx Ground, 2Day, and Overnight. We cannot guarantee overnight shipping to Alaska, Hawaii and other U.S. territories. Shipping does not reflect holiday delivery schedule. 2Day and Overnight shipping are not available for Saturday deliveries. Shipping is not available to post office boxes. All orders will take 2-3 days to process and ship from the MILLY warehouse.


AmountGround2DayOvernight
$0-$100Free$17$28
$101-$499Free$18$30
$500+Free$20$35

*Alaska, Hawaii , Guam and Puerto Rico shipping prices: $30 for USPS Priority Mail, $80 for 2Day and $100 for Overnight.

  • Does MILLY charge Sales Tax?

Millyny.com currently only charges sales tax for items being delivered to New York State and Massachusetts.

  • How do I care for my MILLY clothing?

    Many of our items have special hand detailing and embellishments which may require special care. If you have a question regarding how to treat and clean your MILLY clothing, please contact customer service at millyny@qualitycustomercare.com or stylist@millyny.com.

 
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